How can we help?
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I'm not sure of my ring size. What should I do?
If you are not sure about your ring size you can confirm it by using the above size chart. In order to find out your correct ring size, you should accurately measure the interior diameter of a ring you usually wear and convert it into the US ring size using the chart mentioned below. If the measurement of the interior diameter you took results in between sizes, you should select the largest of the two. You can also use the chart to convert various standard ring sizes into US ring size.
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How long will it take for my ready-to-wear items to arrive?
We think it's best to allow for 4-6 weeks as many of our pieces have a final quality control check by our international team members before they are safely delivered.
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What can I expect from the custom consultation session?
We offer in-person consultations in Washington, D.C., but can provide virtual consultation sessions to all prospective clients. Though we are committed to delivering custom items in competitive timelines, we have recommended timeframes depending on the item you are drafting. Many custom orders can be fulfilled in 4-6 weeks, but we recommend allowing 3 months for special occasion items and 6 months for wedding rings and bands. If you are tight on time, please don't hesitate to get in touch as we may be able to prioritise your piece.
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How often do you update your ready-to-wear items?
We release new ready-to-wear items to our website monthly; however, we often advertise special ready-to-wear pieces on our instagram page @joonjewels. Follow us for jewelry inspiration and unique items.